Develop a Visual…
- Getting the Project -> Award Decision
- Optimizing Performance on the Project -> Project Specific
- Key Account
- Improving the Partnerships -> Bidirectional Partnership Assessment
- Market Perception
The award decision program is Avoca’s answer to the questions that linger following project bids. By talking to sponsors about their perceptions, issues, and needs, Avoca reveals where, specifically, in the business development, bid defense, or contract processes you either exceeded or fell behind competitors, giving you targeted and actionable insights into how to improve your business development process, address perceptions of your company’s challenge areas, and increase your chances of success in the future.
Project-Specific Client Feedback
Project-specific client feedback provides clinical service providers with real-time insights into what clients are thinking during the course of clinical studies in order to understand if expectations and needs are being met. By gathering quantitative and qualitative data through in-depth interviews, or through web-based surveys, Avoca can enable you to continually improve operations and performance, respond to customer concerns, address issues before they escalate, and demonstrate your commitment to exceeding the expectations of clients.
Key Account Client Feedback
This research program is designed to measure client perceptions, identify strengths, and pinpoint ways to improve, as well as assess the strength of the relationship with your key clients. By gathering in-depth information, your organization can take focused action to better meet your clients’ needs and improve customer satisfaction and loyalty.
Bi-Directional Partnership Relationship Assessments
Bi-directional relationship assessments act as a health checkup for clinical service providers and the sponsors they serve. By systematically collecting quantitative and qualitative data from both sponsor and clinical service providers, Avoca enables these companies to see the strengths and weaknesses of their relationship, equipping partners to work proactively and collaboratively to improve the alliance.
Investigative Site Research
Investigative site research equips service providers with information to improve working relationships with investigative sites. By collecting data and gaining insights into how clinical service providers are perceived by the sites they interact with, providers are able to understand steps they can take to more effectively support and manage their relationships sites to foster more effective collaborations.
Custom market perception research is a way for clinical service providers to answer specific questions about their business and the broader market. Whether you need to strengthen your go-to-market strategy, assess the pros and cons of a business decision, assess the market opportunity for a new service offering, or gather targeted information from key decision makers, Avoca has the skills, connections, and experience to execute the research. Market perception studies can be used to:
- Determine attractiveness of the market
- Project market growth and evolving opportunities
- Illustrate your organization’s positioning relative to the wider market, and what it takes to differentiate